Shipping policy

TrueHeart Candles – Shipping Policy

Last updated: October 2025

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
Please note: during high-volume periods (such as holidays or new product launches), processing times may be extended by a few days.

If we are experiencing any significant delays, we’ll contact you directly by email.

Domestic Shipping (United States & Canada)

We offer reliable and trackable shipping across the United States and Canada.

Estimated Delivery Times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express / Priority Shipping: 1–2 business days

Shipping rates are calculated at checkout based on your location and order weight.
Orders over $50 qualify for free standard shipping within the U.S.

International Shipping

We currently ship to most international destinations.
International shipping rates are calculated at checkout and may vary based on your region.

Estimated Delivery Time: 7–21 business days (depending on location and carrier).
Please note: international customers are responsible for any customs fees, import duties, or local taxes charged once the shipment reaches their country.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number.
Please allow 24–48 hours for tracking information to become available.

If you haven’t received your tracking info within 5 business days of ordering, please contact us at Positivelybetter33@gmail.com

Shipping Carriers

We partner with trusted carriers including USPS, UPS, FedEx, and DHL to ensure safe and timely delivery of your candles.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact us immediately with:

  • Your order number

  • Photos of the damaged item(s) and packaging

We’ll review your case and arrange a replacement or refund as appropriate.

Address Accuracy

Please double-check your shipping address at checkout.
TrueHeart Candles is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns and Exchanges

For details on returns, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about your order or our shipping process, please reach out to us at:
Positivelybetter33@gmail.com